Shipping Policy
Shipping Policy
Effective Date: June 23, 2026
Thank you for shopping with Benera. We are committed to delivering your orders safely and efficiently.
Order Processing
- All orders are processed within 1–3 business days after order confirmation and successful payment verification.
- Orders are not processed, shipped, or delivered on Sundays or public holidays.
- During sale periods, festive seasons, or due to unforeseen circumstances, processing times may be slightly delayed.
Shipping Timeline
- Standard delivery within India generally takes 3–7 business days from the date of dispatch, depending on the delivery location.
- Delivery timelines are estimates and may vary due to factors beyond our control, including courier delays, weather conditions, or regional restrictions.
Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout before payment.
- From time to time, Benera may offer free shipping promotions, which will be clearly communicated on the website.
Order Tracking
- Once your order has been shipped, you will receive tracking details through email, SMS, or other available communication channels.
- Customers can use the tracking information to monitor the status of their shipment.
Incorrect Shipping Information
- Customers are responsible for providing accurate shipping details.
- Benera shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete addresses provided by the customer.
Delivery Attempts
- Courier partners may make multiple delivery attempts. If delivery cannot be completed due to customer unavailability or incorrect information, additional shipping charges may apply for re-dispatch.
Damaged Packages
- If you receive a package that appears tampered with or damaged, please refuse delivery if possible and contact us immediately.
- Any issues regarding damaged or incorrect products should be reported within 48 hours of delivery.
Contact Us
For any shipping-related queries, please contact us:
BENERA FOOTWEAR INDIA PVT LTD
BLOCK-J, PLOT NO. L-19, SECTOR-2
DSIIDC INDUSTRIAL AREA, BAWANA
DELHI-110039
Phone: +91 81302 19109
Email: mail.benera@gmail.com