Cancellation and Refund Policy

Cancellation and Refund Policy

Effective Date: June 23, 2026

Order Cancellation

- Orders may be cancelled before they are dispatched from our warehouse.
- Once an order has been shipped, it cannot be cancelled.
- To request a cancellation, please contact our customer support team as soon as possible.

Refund Eligibility

Refunds are applicable in the following cases:

- The order was cancelled before dispatch.
- The product delivered is damaged, defective, or incorrect.
- The return request meets the conditions outlined in our Return and Exchange Policy.

Refund Process

- Approved refunds will be processed to the original payment method.
- Refunds are typically completed within 7–10 business days after approval.
- In the case of Cash on Delivery orders, refunds may be processed via bank transfer after verification.

Non-Refundable Situations

Refunds will not be issued for:

- Products returned in used, damaged, or altered condition.
- Return requests initiated beyond the specified return period.
- Products without original packaging, tags, or proof of purchase.

Contact Us

Phone: +91 81302 19109
Email: mail.benera@gmail.com