Return and Exchange Policy
Return and Exchange Policy
Effective Date: June 23, 2026
At Benera, customer satisfaction is important to us.
Return Eligibility
- Returns and exchange requests must be raised within 7 days of delivery.
- Products must be unused, unworn, unwashed, and in their original condition.
- Original packaging, tags, and proof of purchase must be retained.
Exchange Policy
- Exchanges are subject to product availability.
- Customers may request exchanges for size-related issues or if an incorrect or defective item has been received.
- If the requested exchange item is unavailable, a refund may be offered in accordance with our Refund Policy.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Products showing signs of use.
- Products damaged due to customer misuse.
- Products returned without original packaging or tags.
Return Process
To initiate a return or exchange:
1. Contact us via email or phone with your order details.
2. Our team will review the request and provide further instructions.
3. Once the returned product passes inspection, the exchange or refund process will be initiated.
Contact Information
BENERA FOOTWEAR INDIA PVT LTD
BLOCK-J, PLOT NO. L-19, SECTOR-2
DSIIDC INDUSTRIAL AREA, BAWANA
DELHI-110039
Phone: +91 81302 19109
Email: mail.benera@gmail.com